ITAM Data Quality Operations Manager

18 hours ago

Glasgow, Glasgow City, United Kingdom Pharaoh Capital Full time
Job Title: ITAM Data Quality Operations Manager

Job Summary:

We are seeking an experienced ITAM Data Quality Operations Manager to join our team at Pharaoh Capital. The ideal candidate will have a strong background in ITAM, Configuration Management, and data quality operations, and be proficient in managing complex data sets within large-scale environments.

Key Responsibilities:

  • Ensure the accuracy and completeness of asset data within the Configuration Management System.
  • Improve the quality of attributes required for ITAM processes and controls.
  • Drive improvements in data quality metrics, identifying discrepancies in source data and leading remediation activities.
  • Maintain the mapping of reported asset lifecycle stages to the lifecycle stages defined in the ITAM Standard.
  • Manage the scope of asset attributes required for ITAM, with a focus on class-based maturity of required attributes.
  • Identify authorized assets and maintain a register of IT asset inventory data quality issues.
  • Develop and oversee data validation processes to ensure high-quality asset data.
  • Report on the availability of priority attributes in both the Asset Management Database (AMDB) and Configuration Management Database (CMDB).
  • Ensure the accuracy of lifecycle attributes for prioritized Level 1 and Level 2 assets.
  • Support compliance and audit requirements related to asset data quality.

Requirements:

  • Bachelor's degree.
  • Experience with ServiceNow.
  • ITIL4 Foundations certification.
  • Experience in ITAM/Configuration Management.
  • Knowledge of Problem Management methodologies such as Kepner-Tregoe or the 5 Whys method.
  • Familiarity with JIRA for project management.

What We Offer:

  • A dynamic work environment with opportunities to make a significant impact on data quality and ITAM processes.
  • Competitive rate with a contract extending until the end of 2024.
  • The opportunity to work within a high-performing team in a critical role.

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