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ITAM Data Quality Operations Consultant

2 months ago


Glasgow, Glasgow City, United Kingdom Whitehall Resources Ltd Full time
Job Title: ITAM Data Quality Operations Consultant

We are seeking a highly skilled ITAM Data Quality Operations Consultant to join our team at Whitehall Resources Ltd. As an ITAM Data Quality Operations Consultant, you will be responsible for driving accuracy and completeness of IT asset data, ensuring that our clients' IT asset management systems are running smoothly and efficiently.

Key Responsibilities:
  • Drive accuracy of the asset life cycle stage in the Configuration Management System
  • Drive accuracy/completeness of attributes required to support ITAM processes and controls
  • Drive improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine
  • Maintain the mapping reported asset life cycle stage in the Configuration Management System to the life cycle stages defined in the ITAM Standard
  • Manage scope asset attributes required for ITAM with directional maturity toward class-based required attributes
  • Identify authorized assets
  • Create/maintain register of IT asset inventory data quality issues
  • Report/observability of IT asset data quality
  • Develop/execute/oversee data validation processes where required
  • Accountable for reporting availability of priorities attributes in both AMDB, CMDB
  • Accountable for ensuring that life cycle attributes for assets is accurate (the prioritized level 1/level 2 attributes)
  • Support compliance and audit requirements
Requirements:
  • Bachelor degree
  • Experience with ServiceNow
  • ITIL4 Foundations
  • ITAM/Configuration Management
Preferred Qualifications & Experience:
  • Critical Thinking/Problem Solving
  • Systems Thinking/Solution Design
  • Institutional knowledge of MS IT processes and systems
  • Excellent written and verbal communication
  • ServiceNow report building
  • ServiceNow Performance Analytics
  • Power BI report building
  • ITAM/CMDB implementation

Whitehall Resources Ltd is an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.