ITAM Data Quality Operations Engineer

1 month ago


Glasgow, Glasgow City, United Kingdom Tata Consultancy Services Full time
Job Title: ITAM Data Quality Operations Engineer

Are you passionate about IT asset management and data quality? Do you have a strong background in data analytics and automated reporting? We are seeking an ITAM Data Quality Operations Engineer to join our team at Tata Consultancy Services.

About the Role

As an ITAM Data Quality Operations Engineer, you will be responsible for facilitating and driving improvements to the completeness and accuracy of IT asset data in our Configuration Management System. You will work closely with various teams to bring products to life and support our customers' strategy and improve their processes across functions.

Key Responsibilities
  • Drive accuracy of the asset lifecycle stage in the Configuration Management System.
  • Drive accuracy/completeness of attributes required to support ITAM processes and controls.
  • Drive improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine, including identifying discrepancies in source data and driving remediation activity.
  • Maintain the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
  • Manage the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
  • Identify authorized assets.
  • Create/maintain a register of IT asset inventory data quality issues.
  • Report/observability of IT asset data quality.
  • Develop/execute/oversee data validation processes where required.
  • Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
  • Accountable for ensuring that lifecycle attributes for assets are accurate (the prioritized level 1/level 2 attributes).
  • Support compliance and audit requirements.
  • Evaluate changes and updates to source production systems.
Requirements
  • Knowledge of ServiceNow, SharePoint, PowerBI, and JIRA for tracking and reporting on team activities.
  • Strong written and verbal communication skills.
  • Strong Client (Internal) Management & Stakeholder Management Skills.
  • Strong Data Analytical skills with ability to digest requirements, share feedback, and identify opportunities for improvement.
  • Ability to set and meet deadlines.
  • Excellent attention to details with ability to identify data trends and patterns.
  • Strong sense of ownership and accountability; should be able to act independently.
  • Ability to work as part of a multi-region distributed team.
  • Individual must be able to multi-task effectively.
Good to Have
  • Critical Thinking and Problem Solving skills.
  • Systems Thinking and Solution Design.
  • Institutional knowledge of MS IT processes and systems.
  • Experience with ServiceNow report building and ServiceNow Performance Analytics.
  • Knowledge of Power BI report building.
  • Knowledge of ITAM/CMDB implementation.
What We Offer

Tata Consultancy Services is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

We are committed to building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion, and social activities involve 12 employee networks, including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion, and many more, as well as health & wellness initiatives and sports events.

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs. If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: 'Adjustment Request.'


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