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ITAM Data Quality Operations Engineer

2 months ago

Glasgow, Glasgow City, United Kingdom Tata Consultancy Services Full time

Role: ITAM Data Quality Operations Engineer

Job Type: Permanent

Location: Glasgow and London

Are you passionate about ITAM processes? Are you looking to expand your knowledge and experience in Data analytics and automated reporting?

Join Tata Consultancy Services as an ITAM Data Quality Operations Engineer

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

  • Be part of an exciting team where you will be challenged every day.
  • Work closely with the range of teams within the business to bring products to life.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As a ITAM Data Quality Operations Engineer you will facilitate and drive improvements to completeness and accuracy of IT asset data in the Firm's Configuration Management System. You will use a wide range of systems such as ServiceNow AMDB/CMDB, Technology Asset Inventory System Catalogue (TAISC) and Technology Asset Inventory Data Warehouse (TAIDW). You will work on encompassing all Firm affiliates and newly acquired entities (E-Trade, Shareworks, Eaton Vance/Parametric, Asia affiliate).

Key responsibilities:

Driving accuracy of the asset lifecycle stage in the Configuration Management System.

Drive accuracy/completeness of attributes required to support ITAM processes and controls.

Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity

Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard

Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes

Identification of authorized assets

Creating/maintaining register of IT asset inventory data quality issues

Reporting/observability of IT asset data quality

Develop/execute/oversee data validation processes where required

Accountable for reporting availability of priorities attributes in both AMDB, CMDB.

Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/level 2 attributes)

Support compliance and audit requirements.

Evaluate changes and updates to source production systems.

Your Profile

Key skills/knowledge/experience:

  • Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
  • Strong written and verbal communication skills.
  • Strong Client (Internal) Management & Stakeholder Management Skills.
  • Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
  • Ability to set and meet deadlines.
  • Excellent attention to details with ability to identify data trends and patterns.
  • Strong sense of ownership and accountability; should be able to act independently.
  • Ability to work as part of a multi-region distributed team.
  • Individual must be able to multi-task effectively.

Good to have:

  • Critical Thinking and Problem Solving skills.
  • Systems Thinking and Solution Design.
  • Institutional knowledge of MS IT processes and systems.
  • Experience with ServiceNow report building and ServiceNow Performance Analytics.
  • Knowledge of Power BI report building.
  • Knowledge of ITAM/CMDB implementation.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at kowsalya.kumar@tcs.com with the subject line: “Adjustment Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed the application has been unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)

Join us and do more of what matters. Apply online now.