ITAM Data Quality Operations Engineer
4 weeks ago
Role: IT Asset Management Data Quality Operations Engineer
Job Type: Permanent
Location: Glasgow and London
We are seeking a highly skilled ITAM Data Quality Operations Engineer to join our team in Glasgow and London. As a key member of our IT Asset Management team, you will be responsible for ensuring the accuracy and completeness of IT asset data in our Configuration Management System.
Key Responsibilities:
- Drive accuracy of the asset lifecycle stage in the Configuration Management System.
- Drive accuracy / completeness of attributes required to support ITAM processes and controls.
- Drive improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
- Maintain the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
- Manage the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
- Identify authorized assets.
- Create / maintain register of IT asset inventory data quality issues.
- Report / observability of IT asset data quality.
- Develop / execute / oversee data validation processes where required.
- Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
- Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes).
- Support compliance and audit requirements.
- Evaluate changes and updates to source production systems.
Requirements:
- Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
- Strong written and verbal communication skills.
- Strong Client (Internal) Management & Stakeholder Management Skills.
- Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
- Ability to set and meet deadlines.
- Excellent attention to details with ability to identify data trends and patterns.
- Strong sense of ownership and accountability; should be able to act independently.
- Ability to work as part of a multi-region distributed team.
- Individual must be able to multi-task effectively.
Good to Have:
- Critical Thinking and Problem Solving skills.
- Systems Thinking and Solution Design.
- Institutional knowledge of MS IT processes and systems.
- Experience with ServiceNow report building and ServiceNow Performance Analytics.
- Knowledge of Power BI report building.
- Knowledge of ITAM/CMDB implementation.
Why Join Us:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at kowsalya.kumar@tcs.com with the subject line: "Adjustment Request".
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed the application has been unsuccessful on this occasion.
Application Process:
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)
Apply online now.
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