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Senior ITAM Analyst

2 months ago

Glasgow, Glasgow City, United Kingdom Maclean Moore Full time £500
Senior ITAM Analyst

We are partnered with a reputable global consultancy that are looking for a Senior ITAM Analyst to work on a very exciting LONG-TERM CONTRACT in the FINANCIAL SERVICE sector.

Role: ServiceNow ITAM Senior Analyst

Style: Hybrid

The Customer's ITAM Data Quality Operations function is to facilitate and drive improvements to completeness and accuracy of IT asset data in the Firm's Configuration Management System (ServiceNow AMDB / CMDB), Technology Asset Inventory System Catalogue (TAISC) and Technology Asset Inventory Data Warehouse (TAIDW) encompassing all Firm affiliates and newly acquired entities.

Key Responsibilities:

  • Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
  • Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
  • Excellent attention to details with ability to identify data trends and patterns.
  • ServiceNow report building
  • ServiceNow Performance Analytics
  • Power BI report building
  • ITAM/CMDB implementation

Requirements:

  • Driving accuracy of the asset lifecycle stage in the Configuration Management System
  • Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
  • Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
  • Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
  • Identification of authorized assets
  • Creating / maintaining register of IT asset inventory data quality issues.
  • Reporting / observability of IT asset data quality.
  • Develop / execute / oversee data validation processes where required.
  • Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
  • Bachelor's degree.
  • Experience with ServiceNow
  • ITIL4 Foundations
  • ITAM/Configuration Management
  • JIRA Project Management