IT Asset Management Specialist
5 days ago
We are seeking a highly skilled IT Asset Management Specialist to join our team at Accolite. The successful candidate will be responsible for driving accuracy and completeness of IT asset data, ensuring that our asset lifecycle stages are up-to-date and accurate.
Key Responsibilities- Drive accuracy and completeness of IT asset data, including attributes required to support ITAM processes and controls.
- Improve 'evidenced' and 'accuracy' scores by identifying discrepancies in source data and driving remediation activity.
- Maintain the mapping of reported asset lifecycle stages to the lifecycle stages defined in the ITAM Standard.
- Manage the scope of asset attributes required for ITAM, with a focus on class-based required attributes.
- Identify authorized assets and create/maintain a register of IT asset inventory data quality issues.
- Report and observe IT asset data quality, and develop/executive/oversee data validation processes as needed.
- Ensure the availability of priority attributes in both AMDB and CMDB, and ensure that lifecycle attributes for assets are accurate.
- Support compliance and audit requirements.
- Bachelor's degree.
- Experience with ServiceNow.
- ITIL4 Foundations.
- ITAM/Configuration Management.
- Problem Management: Kepner-Tregoe method or 5 why's method.
- JIRA Project Management.
- Knowledge of ServiceNow, SharePoint, PowerBI, and JIRA for tracking and reporting on team activities.
- Strong written/verbal communication skills.
- Strong Client (Internal) Management & Stakeholder Management Skills.
- Strong Data Analytical skills with ability to digest requirements, share feedback, and identify opportunities for improvement.
- Ability to set and meet deadlines.
- Excellent attention to details with ability to identify data trends and patterns.
- Strong sense of ownership and accountability; ability to act independently.
- Ability to work as part of a multi-region distributed team.
- Individual must be able to multi-task effectively.
- Critical Thinking/Problem Solving.
- Systems Thinking/Solution Design.
- Institutional knowledge of IT processes and systems.
- Excellent written and verbal communication.
- ServiceNow report building.
- ServiceNow Performance Analytics.
- Power BI report building.
- ITAM/CMDB implementation.
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