Facilities Operations Leader

3 weeks ago


Dundee, Dundee City, United Kingdom CBRE Local UK Full time
Facilities Operations Leader

Company Overview: CBRE Local UK is a prominent division dedicated to delivering comprehensive solutions across extensive property portfolios.

Role Overview: We prioritize a people-centric culture, aiming to provide outstanding service to our clients.

Team Responsibilities: Our team is responsible for a wide array of building maintenance services across various facilities, ensuring operational excellence.

Core Values: We foster innovation and new working methodologies while adhering to our core values of Respect, Integrity, Service, and Excellence.

Service Excellence: The role involves cultivating a culture of service excellence within the client environment, enhancing the brand perception among stakeholders.

Leadership and Management: You will provide daily leadership and management of the contract, ensuring that both financial and operational targets are consistently met.

Client Interaction: It is essential to manage all services within the designated facilities, addressing client requests and inquiries effectively to exceed expectations.

Integrated Facilities Management: Deliver a comprehensive facilities management service, overseeing front-of-house operations, including:

  • Welcoming guests and managing room setups
  • Maintaining cleanliness and stock levels in communal areas
  • Coordinating with landlords for escalations and assessments
  • Managing waste and ensuring safety protocols are followed

Operational Efficiency: A strong understanding of financial management and P&L oversight is crucial to ensure cost-effective service delivery without compromising client satisfaction.

Work Environment: Ensure that all areas, including meeting rooms and communal spaces, are well-maintained and conducive to a positive working atmosphere.

Visibility and Collaboration: Maintain a proactive presence throughout the facilities, collaborating with other managers to promote best practices and consistency across operations.

Contract Management: Implement robust review and audit systems to ensure compliance with statutory and contractual obligations.

Succession Planning: Develop a strong succession plan through management development programs, ensuring a pipeline of capable candidates.

Leadership Development: Provide guidance, coaching, and support to foster best practices in selection, training, and recognition.

Experience Required: Previous experience in facilities management, particularly in customer service-oriented roles, is essential.

Conclusion: Join us in building a world-class operation through exceptional service and dedicated professionals.



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