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Facilities Management Director
2 months ago
Job Summary:
CBRE is seeking a highly skilled and experienced Facilities Management Director to lead our team in delivering exceptional integrated facilities management services across our portfolio of buildings. As a key member of our team, you will be responsible for ensuring the smooth management of all services within designated buildings and exceeding client expectations in all areas of client-facing operations.
Key Responsibilities:
- Deliver exceptional integrated facilities management services across Front of House/Reception, including leading the team to collectively meet and greet, room setup, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage BT waste, ensure fire marshals are in place, car parking – management of BT spaces, provide site passes and inductions to BT colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help.
- Understand finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience).
- Ensure there is a pleasant and positive working environment for BT business users with hosts who are available and accessible within the building.
- Be proactively visible in all areas of the building (client and colleague space).
- Work with other managers on the BT account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency.
- Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
- Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times.
- Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Requirements:
- Previous facilities management experience, ideally in a customer experience role with events/hospitality experience.
