Customer Service Representative

1 day ago

Snodland, Kent, United Kingdom South East Water Full time
Job Information

Are you passionate about delivering exceptional customer service?

We are seeking a highly organized and detail-oriented individual to join our Wholesale Service Desk team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and maintaining focus on balanced scorecard objectives.

Key Responsibilities:

  • Ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
  • Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
  • Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
  • Proactively work queues to ensure wholesale service level requirements are met.
  • Ensure all your transactions are correctly uploaded into CMOS and are accepted by the Market Operator
  • Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
  • Attend and contribute to team meetings with team, peers and colleagues.

What We Offer:

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.

What to Expect from Your Recruitment:

  • Please upload a CV via our careers website.
  • If you're interested, apply early because we will be reviewing applications as soon as we receive them.
  • You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.

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