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Customer Service Representative
2 months ago
About the Role
We are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.
Key Responsibilities
- Assist in technical enquiries received by writing or telephone to ensure excellent customer service is provided.
- Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance, and attendance.
- Proactively use information and resources to ensure skills and knowledge are kept up to date and continuously developed.
- Proactively work queues to ensure wholesale service level requirements are met.
- Ensure all transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
- Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries, and ensure successful productivity.
- Attend and contribute to team meetings with team, peers, and colleagues.
Requirements
- Able to train at Snodland, Kent, initially in standard office hours for a minimum of 3 weeks (dependent on progress).
- Able to work from the Snodland office when required (minimum of 2 days a week).
- Have a strong internet connection to allow home working.
- Passionate about customer service.
- Knowledge of water supply networks useful but not essential.
- Understanding of the Non-Household Retail Market is desirable but not required.
- Communicate positively in an extremely busy working environment.
- Enjoy problem-solving and determined to find the best solutions.
- Ability to make decisions quickly and multitask.
- Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
- Excellent computer skills and the ability to flex between different computer systems.
What We Offer
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing-related benefits.
- Electric Vehicle salary sacrifice scheme.
About Us
South East Water is a water company that serves the communities in the South East of England. We are committed to providing excellent customer service and ensuring the water supply is safe and reliable. We value diversity and inclusion and welcome applications from all candidates.
How to Apply
Please upload your CV via our careers website. We will review applications as soon as we receive them. You will be asked to complete satisfactory DBS, identity, and employment referencing checks as part of receiving your employment offer from South East Water.
