Customer Service Representative
4 days ago
We are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.
Key Responsibilities- Assist in technical enquiries received by writing or telephone, ensuring a prompt and accurate response to customers.
- Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance, and attendance.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Proactively work queues to ensure wholesale service level requirements are met.
- Ensure all transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
- Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries, and ensure successful productivity.
- Attend and contribute to team meetings with team, peers, and colleagues.
- Excellent stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- Electric Vehicle salary sacrifice scheme.
South East Water is a water supply company that serves the communities in the south-east of England. We are committed to providing excellent customer service and ensuring the sustainability of our water supply for future generations.
We value diversity and inclusion and welcome applications from candidates from all backgrounds. We are an equal opportunities employer and are committed to creating an inclusive and supportive work environment.
-
Customer Service Representative
5 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
4 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
15 hours ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
13 hours ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
2 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
2 days ago
Snodland, Kent, United Kingdom Northgate Vehicle Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
2 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...
-
Customer Service Representative
2 days ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...
-
Customer Service Representative
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...
-
Customer Service Representative
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeJob InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...
-
Customer Service Representative
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water.As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers by assisting with technical enquiries received via phone or email.You will...
-
Customer Service Representative
2 weeks ago
Snodland, Kent, United Kingdom South East Water Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water.As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers by assisting with technical enquiries received via phone or email.You will...
-
Customer Support Team Leader
1 month ago
Snodland, Kent, United Kingdom South East Water Full timeCustomer Support Team LeaderAre you enthusiastic about empowering individuals to achieve their utmost potential and thrive in their positions? Do you possess the ability to mentor teams in delivering outstanding service outcomes? If this resonates with you, this role presents an excellent opportunity to advance your leadership career.We are seeking to fill...
-
Customer Engagement Manager
1 month ago
Snodland, Kent, United Kingdom South East Water Full timePosition Overview Are you an experienced leader in the Customer Service sector? Do you possess a passion for customer satisfaction and a commitment to excellence? Can you effectively inspire and guide your team through exemplary leadership? In this role at South East Water, you will be responsible for overseeing customer interactions and ensuring a...
-
Customer Channel Leader
1 month ago
Snodland, Kent, United Kingdom South East Water Full timePosition Overview Are you an experienced leader in the Customer Service sector? We are seeking a dedicated professional who is passionate about delivering exceptional service and fostering a customer-focused environment. Key Responsibilities: 1. Lead and inspire a team to achieve high levels of customer satisfaction. 2. Implement strategies that...
-
Customer Engagement Manager
1 month ago
Snodland, Kent, United Kingdom South East Water Full timePosition Overview This role is exclusively available for current employees and contractors of South East Water. Are you a seasoned professional with a proven track record in managing teams within a Customer Service environment? Do you possess a passion for customer satisfaction and a commitment to excellence? Can you showcase your leadership...
-
Customer Engagement Manager
1 month ago
Snodland, Kent, United Kingdom South East Water Full timePosition Overview Are you an experienced leader in the Customer Service sector? We are seeking a dynamic individual who is passionate about fostering a customer-focused environment. Key Responsibilities: 1. Lead and inspire a team dedicated to exceptional customer service. 2. Cultivate a culture of enthusiasm and customer-centricity. 3. Demonstrate...
-
White Goods Service Technician
2 days ago
Snodland, Kent, United Kingdom Currys Full timeRole Overview:White Goods Service TechnicianCurrys is seeking a skilled White Goods Service Technician to join our team. As a key member of our service team, you will be responsible for installing, diagnosing, and repairing white goods appliances in customers' homes.This is a fantastic opportunity to work with a leading retailer of technology and appliances,...
-
White Goods Service Technician
2 days ago
Snodland, Kent, United Kingdom Currys Full timeRole Overview:White Goods Service TechnicianCurrys is seeking a skilled White Goods Service Technician to join our team. As a key member of our service team, you will be responsible for installing, diagnosing, and repairing white goods appliances in customers' homes.This is a fantastic opportunity to work with a leading retailer of technology and appliances,...
-
White Goods Service Technician
2 weeks ago
Snodland, Kent, United Kingdom Currys Full timeJob Overview: White Goods Service TechnicianCurrys is seeking a skilled and experienced White Goods Service Technician to join our team. As a key member of our home services team, you will be responsible for providing exceptional customer service and ensuring that our customers' appliances are in top working condition.Key Responsibilities:Drive company van...