Customer Service Representative

4 days ago


Snodland, Kent, United Kingdom South East Water Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.

Key Responsibilities
  • Assist in technical enquiries received by writing or telephone, ensuring a prompt and accurate response to customers.
  • Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance, and attendance.
  • Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
  • Proactively work queues to ensure wholesale service level requirements are met.
  • Ensure all transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
  • Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries, and ensure successful productivity.
  • Attend and contribute to team meetings with team, peers, and colleagues.
What We Offer
  • Excellent stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.
About Us

South East Water is a water supply company that serves the communities in the south-east of England. We are committed to providing excellent customer service and ensuring the sustainability of our water supply for future generations.

We value diversity and inclusion and welcome applications from candidates from all backgrounds. We are an equal opportunities employer and are committed to creating an inclusive and supportive work environment.



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