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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.
Key Responsibilities- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage vehicle rentals, including sourcing vehicles, processing bookings, and ensuring accurate administration.
- Oversee daily branch operations, including vehicle movements, inventory management, and maintaining a clean and organized workspace.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
As a Customer Service Agent with Northgate Vehicle Hire, you will enjoy a range of benefits, including:
- A competitive basic salary.
- A quarterly bonus scheme, with opportunities to earn up to £1,307 pa / £1,407 pa OTE.
- 24 days annual leave rising to 26 days with service, plus bank holidays and an extra day off to celebrate your birthday.
- Free life assurance.
- Well-being services, including 24/7 GP access, mental health support, and physiotherapy.
- Exclusive employee vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- Access to our Benefits App, offering discounts and cashback deals with top retailers.
- Wagestream, a financial wellbeing app that gives you more control over your pay.
Northgate Vehicle Hire is the UK's leading provider of light commercial vehicle rental solutions, partnering with top organisations across the country. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Our team is passionate about delivering exceptional customer service and providing opportunities for growth and development.
We are agile, experts, imaginative, and reliable. Join us and unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
