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Water Industry Customer Service Representative

2 months ago

Snodland, Kent, United Kingdom South East Water Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team as a Customer Service Representative. In this key role, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that all transactions are correctly uploaded into our system.

Key Responsibilities
  • Provide exceptional customer service to business retailers, responding to technical enquiries via phone or email.
  • Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, and regulatory compliance.
  • Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
  • Work queues to ensure wholesale service level requirements are met.
  • Ensure all transactions are correctly uploaded into CMOS and are accepted by the Market Operator.
  • Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries, and ensure successful productivity.
  • Attend and contribute to team meetings with team, peers, and colleagues.
What We Offer
  • Excellent stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.
About Us

South East Water is a water supply company that serves the communities in the south-east of England. We are committed to providing excellent customer service and ensuring that our customers receive the best possible experience. We are an equal opportunities employer and welcome applications from diverse candidates.