Operational Services Supervisor

3 weeks ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Position Overview

Are you an enthusiastic leader capable of guiding and inspiring your team to achieve exceptional performance and quality results?

Do you possess the skills to navigate change and motivate others to unlock their full potential?

If you are seeking a dynamic and rewarding role where you can influence service delivery and enhance customer experiences, we invite you to explore this opportunity.

Role Description

The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining driver licensing and vehicle registration in Great Britain, alongside the collection and enforcement of vehicle tax in the UK.

This position presents an exciting chance for driven, dedicated, and proactive individuals to lead operational teams within a customer-centric environment. You will foster strong relationships through collaboration with colleagues and stakeholders, ensuring your team delivers an outstanding customer experience while meeting key performance metrics.

Your focus will be on personal development, acquiring new skills, and challenging your capabilities, while also dedicating time to coach and nurture your teams to reach their potential. This role offers a valuable opportunity to enhance your leadership skills, with access to masterclasses and professional qualifications.

This is a remarkable chance to contribute to the future of the DVLA and ensure the sustainability of the Agency. You will engage with a diverse workforce, exemplifying Civil Service values to help shape the department's culture.

We seek individuals who are passionate about delivering exceptional customer service and are eager to help shape operational strategies for the future.

Key Responsibilities

Your duties will encompass, but are not limited to:

  • Effectively managing, coaching, and driving team performance, taking accountability for outcomes related to customer service, quality, and efficiency.
  • Efficiently overseeing your team's attendance, performance, and conduct in accordance with management policies and procedures.
  • Identifying and implementing improved working practices, fostering a culture of continuous improvement.
  • Enhancing your capabilities in managing workplace change, promoting digital initiatives, and supporting staff through transitions.

Working Hours

Successful candidates may be required to work within one of the following shift patterns:

  • Between 8am and 6pm, Monday to Friday.
  • Shift work between 8am and 7pm, Monday to Friday, with occasional Saturdays from 8am to 2pm.
  • Shift work between 10am and 7pm, Monday to Friday, with occasional Saturdays from 8am to 2pm.

Some positions may also necessitate occasional travel and overnight stays to manage remote teams. Flexibility in working hours is essential to meet business needs.

Additional Information

Applications are welcome from individuals seeking full-time, part-time, or job-sharing opportunities. Full-time roles at the DVLA consist of 37 hours per week, with part-time and flexible working arrangements available depending on business requirements. While we encourage applications for part-time hours, candidates must be prepared to work a minimum of 30 hours per week across five days.

Candidate Profile

You are a motivated and inspirational leader, capable of guiding a team to deliver top-tier customer service while achieving targets and maintaining high performance standards.

You advocate for change and approach leadership with a positive and pragmatic mindset, driving continuous improvement and meeting key performance indicators. You take personal responsibility for your team's success and development, providing mentorship and constructive feedback to help them excel.

Your communication and interpersonal skills are exceptional, allowing you to engage with others effectively. You build rapport and foster positive relationships while managing conflict and addressing challenging conversations with professionalism and sensitivity.

You demonstrate resilience and professionalism in high-pressure situations and are accustomed to operating in a fast-paced and sometimes unpredictable environment.

If you do not currently hold the Operational Delivery Profession qualification(s), you must be willing to pursue these upon employment.

About the Operational Delivery Profession

The Operational Delivery Profession (ODP) represents the largest and most diverse professional community within the Civil Service, encompassing roles that are public-facing or primarily support public-facing functions, all vital to delivering UK public services.

Due to the evolving nature of our operations, vacancies may arise at any time, and this campaign may create a reserve list to meet future demand, valid for a period of 12 months.

Qualifications

Operational Delivery Profession qualification(s) or a willingness to pursue these upon employment.

Assessment Criteria

During the selection process, candidates will be evaluated against the following criteria:

  • Collaboration
  • Communication and Influence
  • Leadership
  • Self and Team Development

Benefits

As part of the Civil Service, you will enjoy a range of excellent benefits, including:

  • Tailored learning and development opportunities.
  • Flexible working arrangements to promote a healthy work-life balance.
  • Generous employer pension contributions.
  • 25 days of annual leave, increasing by one day each year up to 30 days (pro rata).
  • Access to a staff discount portal.
  • 24-hour Employee Assistance Programme offering confidential support and advice.

Explore further opportunities and benefits available at the DVLA.

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