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IT Administrative Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Elizabeth School of London Full time
Job Summary

We are seeking a highly organized and detail-oriented IT Administrative Support Specialist to join our team at Elizabeth School of London. The successful candidate will provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within our student management system.

Key Responsibilities
  • Student Information Management:
    • Accurately input, update, and maintain student records within the student management system.
    • Ensure the confidentiality and security of all student information.
    • Generate reports and extracts as required for academic and administrative purposes.
    • Coordinate with academic departments to ensure timely and accurate data entry and reporting.
    • Handle requests for student transcripts, certificates, and other documentation.
  • Training and Support:
    • Train and guide other departments on the effective use of the student management system.
    • Provide ongoing support to staff members, addressing any queries or issues related to the system.
    • Develop and update training materials and documentation to facilitate system usage.
  • Device Management and Replacement:
    • Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.
    • Assist in the inventory management of IT equipment and ensure timely replacements as needed.
  • General Administrative Duties:
    • Respond to enquiries from staff, students, and external stakeholders regarding student records and information.
    • Coordinate with other departments to ensure seamless service delivery related to student administration.
    • Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.
    • Maintain an organized filing system for student documentation and correspondence.
  • Continuous Improvement:
    • Stay updated with the latest trends in educational administration and student management systems.
    • Recommend and implement improvements to existing administrative processes related to student management.
    • Participate in training and professional development opportunities to enhance student administrative functions.
Requirements
  • A minimum of a diploma or equivalent in IT or Business Administration, or a related field.
  • Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
  • Proficient in using student management systems and standard office software.
  • Strong organizational skills and the ability to work under pressure.
Personal Attributes
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a high level of accuracy.
  • Proactive and able to multitask effectively.
  • A team player with a positive attitude and strong work ethic.
Benefits
  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)