Patient Care Representative
3 weeks ago
Position Overview
The role involves working within a dynamic environment where the operating hours are from 8am to 8pm, including a rotating shift schedule that requires weekend availability (1 in 4 weekends). InHealth Group is dedicated to serving millions of patients annually, and our exceptional team at the Patient Referral Centre plays a crucial role in this mission. Our focus is on delivering direct access and comprehensive support to our patients, with our Patient Care Representatives at the forefront of this effort. We manage every aspect of the patient experience, from the initial referral to the final report, ensuring that our qualified teams provide the necessary care and assistance throughout the entire process.
Key Responsibilities
As a Patient Care Representative, your primary responsibilities will include:
- Handling incoming calls promptly and efficiently, adhering to established service level agreements (SLAs) while addressing inquiries from various channels, including live chat and the company website.
- Scheduling patient appointments in accordance with best practice standards, ensuring optimal clinic utilization throughout the patient journey.
- Transforming self-referral opportunities into confirmed bookings while following governance protocols and maintaining accurate documentation.
- Utilizing effective questioning techniques to assess and identify patient needs, aiming for first-contact resolution.
- Converting general inquiries into appointments through engaging conversations, responding appropriately to indications of interest.
- Managing call durations in line with team performance metrics to ensure all interactions are both efficient and of high quality.
- Inputting referral data into the internal patient administration system accurately.
- Communicating essential information to both internal and external stakeholders via email in a professional manner.
- Researching relevant information from various sources to facilitate the progression of patient data.
- Keeping accurate records and ensuring that all data is current and relevant.
- Complying with data protection regulations and internal standards.
About InHealth Group
InHealth Group is a prominent healthcare provider in the UK, specializing in diagnostic services for the private healthcare sector. Collaborating with major insurers and healthcare professionals, we offer rapid assessment turnaround, expert diagnoses, and high-quality reports from fully qualified radiologists. Since our inception over a decade ago, we have been committed to providing accessible and affordable services to a diverse range of patients, from elite athletes to those recovering from illness or injury.
InHealth Group is an equal opportunity employer and values diversity in its workforce.
-
Radiology Patient Services Representative
3 weeks ago
Rochdale, Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeJob Overview We are seeking a dedicated, adaptable, and confident full-time Band 2 Receptionist to become a vital part of our dynamic Radiology Departments at the Northern Care Alliance. This role will primarily be based at our main facility, with occasional responsibilities at other locations as needed. This is a permanent position requiring a...
-
Pharmacist - Patient Care Specialist
4 days ago
Rochdale, Rochdale, United Kingdom Circle Health Group Full timeJob SummaryCircle Health Group is seeking a highly skilled Clinical Pharmacist to join their team in the Pharmacy department. As a Clinical Pharmacist, you will play a vital role in providing pharmaceutical expertise and input into the care of patients within a CHG hospital.About the RoleThis is a bank role working on an 'as and when required' basis, where...
-
Health Care Assistant
1 week ago
Rochdale, Rochdale, United Kingdom Ashworth Street Surgery Full timeAbout the RoleWe are seeking a highly skilled and dedicated Health Care Assistant to join our team at Ashworth Street Surgery. As a Health Care Assistant, you will play a vital role in supporting our patients and healthcare team in providing high-quality primary care services.Key ResponsibilitiesAssist in patient care and practice-related duties under the...
-
Health Care Assistant
1 week ago
Rochdale, Rochdale, United Kingdom Ashworth Street Surgery Full timeAbout the RoleWe are seeking a highly skilled and dedicated Health Care Assistant to join our team at Ashworth Street Surgery. As a Health Care Assistant, you will play a vital role in supporting our patients and healthcare team in providing high-quality primary care services.Key ResponsibilitiesAssist in patient care and practice-related duties under the...
-
Nurse Care Specialist
2 days ago
Rochdale, Rochdale, United Kingdom Ramsay Health Care Clinical Full timeAbout Ramsay Health Care ClinicalRamsay Health Care Clinical is a leading provider of independent hospital services in England, with over 50 years of experience in delivering high-quality clinical outcomes.The RoleWe are seeking a skilled Nurse Care Specialist to join our Ward team, where you will have the opportunity to deliver exceptional patient care in a...
-
Nurse Care Specialist
2 days ago
Rochdale, Rochdale, United Kingdom Ramsay Health Care Clinical Full timeAbout Ramsay Health Care ClinicalRamsay Health Care Clinical is a leading provider of independent hospital services in England, with over 50 years of experience in delivering high-quality clinical outcomes.The RoleWe are seeking a skilled Nurse Care Specialist to join our Ward team, where you will have the opportunity to deliver exceptional patient care in a...
-
Patient Services Coordinator
6 days ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeJob SummaryAs a key member of the Practice Plus Group team, you will provide high-quality administrative support to patients and colleagues across the patient pathway. This role is ideal for an experienced administrator who is passionate about delivering exceptional patient care and is looking for a new challenge.Main ResponsibilitiesAct as the first point...
-
Patient Services Coordinator
4 days ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeJob SummaryAs a key member of the Practice Plus Group team, you will provide high-quality administrative support to patients and colleagues across the patient pathway. This role is ideal for an experienced administrator who is passionate about delivering exceptional patient care and is looking for a new challenge.Main ResponsibilitiesAct as the first point...
-
Patient Services Coordinator
20 hours ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeAbout the RoleWe are seeking an experienced Administrator to join our Ophthalmology Patient Services Team based in Rochdale. As a key member of our team, you will provide a high-quality administrative service to patients and colleagues across the patient pathway.Key ResponsibilitiesAct as the first point of contact for patient enquiries and respond...
-
Patient Services Coordinator
23 hours ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeAbout the RoleWe are seeking an experienced Administrator to join our Ophthalmology Patient Services Team based in Rochdale. As a key member of our team, you will provide a high-quality administrative service to patients and colleagues across the patient pathway.Key ResponsibilitiesAct as the first point of contact for patient enquiries and respond...
-
Administrative Assistant
4 days ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeJob SummaryAs part of the Ophthalmology Patient Services Team at Practice Plus Group, the successful candidate will provide a high-quality administrative service to patients and colleagues across the patient pathway.Main ResponsibilitiesKey duties will include:Providing a first point of contact for patient enquiries and resolving queries at the first...
-
Administrative Assistant
4 days ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeJob SummaryAs part of the Ophthalmology Patient Services Team at Practice Plus Group, the successful candidate will provide a high-quality administrative service to patients and colleagues across the patient pathway.Main ResponsibilitiesKey duties will include:Providing a first point of contact for patient enquiries and resolving queries at the first...
-
Care Coordinator
6 days ago
Rochdale, Rochdale, United Kingdom Pennine Care NHS Foundation Trust Full timeJob Summary:The Pennine Care NHS Foundation Trust is seeking a highly skilled and competent Mental Health Practitioner to join our team in the Community Mental Health Team (CMHT) in Heywood and Middleton. The successful candidate will work effectively with adult service users with mental health needs, managing a defined caseload of patients and providing a...
-
Customer Service Representative
6 days ago
Rochdale, Rochdale, United Kingdom S4 Personnel Ltd Full timeJob Summary:S4 Personnel Ltd is seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and promoting our services to patients.Main Responsibilities:Customer...
-
Care Coordinator
22 hours ago
Rochdale, Rochdale, United Kingdom Routes Healthcare Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Care Coordinator to join our team at Routes Healthcare. As a Care Coordinator, you will play a critical role in scheduling and coordinating care visits to ensure our clients receive top-notch care when they need it.Key ResponsibilitiesCoordinate the delivery of care using our care scheduling...
-
Care Coordinator
19 hours ago
Rochdale, Rochdale, United Kingdom Routes Healthcare Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Care Coordinator to join our team at Routes Healthcare. As a Care Coordinator, you will play a critical role in scheduling and coordinating care visits to ensure our clients receive top-notch care when they need it.Key ResponsibilitiesCoordinate the delivery of care using our care scheduling...
-
Primary Care Advanced Nurse Practitioner
6 days ago
Rochdale, Rochdale, United Kingdom Castleton Health Centre Full timeJob Summary:Castleton Health Centre is seeking an experienced and skilled Advanced Nurse Practitioner to join our primary care team. As an Advanced Nurse Practitioner, you will play a vital role in providing high-quality, patient-centered care to our community.Key Responsibilities:Assess and triage patients, including same-day triage, and provide definitive...
-
Nurse Practitioner
6 days ago
Rochdale, Rochdale, United Kingdom Castleton Health Centre Full timeJob Summary:Castleton Health Centre is seeking an experienced and skilled Advanced Nurse Practitioner to join our primary care team. As an Advanced Nurse Practitioner, you will play a vital role in providing high-quality, patient-centered care to our community.Key Responsibilities:Assess and triage patients, including same-day triage, and provide definitive...
-
Eye Care Professional
6 days ago
Rochdale, Rochdale, United Kingdom Practice Plus Group Full timeJob OpportunityWe are seeking a highly skilled and dedicated Ophthalmologist to join our team at Practice Plus Group Ophthalmology North West.Key Responsibilities:Perform a range of ophthalmic procedures on patients referred to the service, including high-volume phacoemulsification under topical anesthesia.Treat both NHS and private patients, working in...
-
Advanced Nurse Practitioner
6 days ago
Rochdale, Rochdale, United Kingdom Castleton Health Centre Full timeJob DescriptionJob Title: Advanced Nurse Practitioner - Primary CareJob Summary:We are seeking an experienced and skilled Advanced Nurse Practitioner to join our team at Castleton Health Centre. As an Advanced Nurse Practitioner, you will play a key role in providing high-quality patient care and contributing to the delivery of our practice's quality...
