Patient Services Coordinator
2 months ago
About the Role
We are seeking an experienced Administrator to join our Ophthalmology Patient Services Team based in Rochdale. As a key member of our team, you will provide a high-quality administrative service to patients and colleagues across the patient pathway.
Key Responsibilities
- Act as the first point of contact for patient enquiries and respond accordingly via telephone, email, or face-to-face.
- Work collaboratively with clinical and patient services staff to deliver a high standard of service required by our patients.
- Book face-to-face and telephone appointments, including first appointments and follow-ups.
- Liaise with NHS providers regarding the management of onward patient referrals.
- Communicate with the Patient Services Coordinator to ensure clinics are scheduled effectively, patients are allocated efficiently, and theatre and clinic capacity is optimized.
Requirements
- Previous administration experience in a similar setting.
- Sincere desire to be part of a team that takes great pride in helping patients.
- Sound knowledge and understanding of IT and software packages (Word/Excel).
- Excellent communication skills (written and phone).
- Ability to prioritize and work on own initiative.
What You Can Expect
- An extensive range of wellbeing and lifestyle benefits.
- Flexible shifts that enable you to work around other commitments.
- The support you need to grow in your role and continue your professional development.
About Us
Practice Plus Group is a leading provider of healthcare services, delivering high-quality care to patients across the UK. We are committed to providing a supportive and inclusive work environment that allows our staff to thrive and grow in their careers.
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