Ophthalmology Patient Services Coordinator

3 days ago


Rochdale, Rochdale, United Kingdom Practice Plus Group Full time
Job Summary

We are seeking an experienced Administrator to join our Ophthalmology Patient Services Team based in Rochdale. As a key member of the team, you will provide a high-quality administrative service to patients and colleagues across the patient pathway.

About the Role

This is a full-time role working 37 hours a week, Monday to Friday, 9am - 5pm. You will be responsible for providing administrative support to the Ophthalmology service, including accepting referrals, booking patients into appointments, and ensuring accurate patient data.

You will work collaboratively with clinical and patient services staff to deliver a high standard of service to our patients. This role demands great attention to detail and the ability to resolve queries at the first opportunity.

Key Responsibilities
  • Act as the first point of contact for patient enquiries and resolve queries fully at the first opportunity.
  • Work collaboratively with clinical and patient services staff to deliver a high standard of service to our patients.
  • Book face-to-face and telephone appointments, including 1st appointments and follow-ups.
  • Liaise with NHS providers regarding the management of onward patient referrals.
  • Communicate with the Patient Services Coordinator to ensure clinics are scheduled effectively and patients are allocated efficiently.
Person Specification

We are looking for an experienced Administrator with:

  • Previous administration experience in a similar setting.
  • A sincere desire to be part of a team that takes great pride in helping patients.
  • Sound knowledge and understanding of IT and software packages (Word/Excel).
  • Excellent communication skills (written and phone).
  • Ability to prioritise and work on own initiative.
What You Can Expect

We offer a range of benefits, including flexible shifts, wellbeing and lifestyle benefits, and the support you need to grow in your role and continue your professional development.



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