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Radiology Patient Services Representative
2 months ago
Job Overview
We are seeking a dedicated, adaptable, and confident full-time Band 2 Receptionist to become a vital part of our dynamic Radiology Departments at the Northern Care Alliance. This role will primarily be based at our main facility, with occasional responsibilities at other locations as needed.
This is a permanent position requiring a commitment of hours per week, with shifts scheduled between 08:00 and 20:00, Monday through Friday, including some weekend duties.
Flexibility to work at different sites on short notice may also be necessary.
Additional compensation is available for unsocial hours, weekends, and Bank Holidays.
As the initial point of contact for patients, you will provide a warm and welcoming atmosphere, ensuring a positive experience from the moment they arrive.
Key Responsibilities
Your role will involve delivering efficient and high-quality reception and clerical support to the Radiology Department. This includes:
- Welcoming patients and managing their appointments.
- Processing referrals through the Computerised Radiology Information System (CRIS) and liaising with GPs and Out-Patient services for various imaging requests.
- Handling telephone inquiries and performing administrative tasks such as scanning, filing, emailing, and photocopying.
Strong communication skills, computer proficiency, and a friendly demeanor are essential for interacting with patients and the public. You should be capable of working independently and meeting tight deadlines.
While prior knowledge of Radiology and CRIS systems is beneficial, it is not mandatory as comprehensive training will be provided.
About Our Organization
The Northern Care Alliance NHS Foundation Trust (NCA) is dedicated to delivering hospital and integrated health and social care services to over one million residents in Greater Manchester. Our team of 20,000 professionals is committed to enhancing the health of our community by providing high-quality care across various locations.
As a large NHS trust, we strive to improve the health of our local population through consistent care standards and collaboration with local authorities and partners. We value individuals who embody our core principles of care, appreciation, and inspiration.
In return, we offer a meaningful role with flexibility and opportunities for career advancement. The scale of the NCA allows us to provide diverse challenges and benefits, including a generous annual leave package, flexible working arrangements, and dedicated time for health and wellness activities, promoting a better work-life balance.
Application Process
For more detailed information about the responsibilities and requirements of this role, please refer to the Job Description and Person Specification available in the supporting documents. You can also learn more about working at the Northern Care Alliance by visiting our careers website.
We encourage applications from all individuals, regardless of background, as we are committed to equality and diversity in our workforce.
Qualifications
Essential
- Minimum GCSE qualifications in English and Maths at Grade C or above, or equivalent.
Desirable
- ECDL, RSA II, or similar qualifications.
Experience
Essential
- Previous clerical experience is required.
Desirable
- Experience in a customer service environment.
- Ability to adapt positively to changes in service delivery.
Skills
Essential
- Excellent interpersonal and communication skills for effective telephone interactions.
- Ability to work efficiently under pressure and meet deadlines.
Knowledge
Essential
- Strong understanding of administrative and office procedures.
