Customer Service Representative

2 weeks ago

Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Mobilize Financial Services in the UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Work closely with internal stakeholders to resolve customer issues and concerns.
  • Develop and maintain strong relationships with customers, suppliers, and internal teams.
  • Ensure accurate and timely maintenance of our systems and processes.
  • Protect the company from fraud and financial exposure.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and negotiation skills.
  • Ability to work autonomously and as part of a team.
  • Proactive approach to customer service and support.
About Mobilize Financial Services

Mobilize Financial Services is a leading financial services provider for Renault, Dacia, Alpine, and Nissan in the UK. As a part of the Renault Group, we are present in 36 countries across Europe, North Africa, South America, and Asia. Our goal is to become the most innovative automotive captive by 2024.

Our Commitment to Development

We prioritize investing in our employees' development and career growth. Our in-house Learning and Development Leader provides personalized support and guidance to help you achieve your goals. We also offer a comprehensive training program to fast-track your career towards management.

We strive to create a diverse and inclusive work environment where everyone can thrive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. Our commitment to diversity, inclusion, and belonging is a top-down effort to make a positive impact in society.

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