Client Support Specialist

3 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Company Overview

Join us in making a significant impact in the community.

We are NEC Software Solutions, a division of the renowned NEC Corporation. Our innovative software solutions are actively engaged in critical operations such as emergency response, healthcare support, transportation management, and more.

By becoming part of our team, you will collaborate with over 3,000 dedicated professionals who are committed to enhancing public services and pushing the limits of technology.

We partner with various sectors including government agencies, healthcare institutions, law enforcement, and local authorities to expedite financial assistance, improve patient care, and effectively manage emergencies. Together, we strive to create a positive difference in society.

We invite you to contribute to our mission, and we are committed to supporting your journey.

Position Overview

Location: Remote

Work Schedule: Full-time, 37.5 hours per week

Service Overview:

  • We administer the Discretionary Assistance Fund (DAF) on behalf of our client.
  • The DAF team provides financial support through cash, grants, and essential goods to individuals facing economic challenges.
  • Our primary responsibility is to assess and process grant applications based on established criteria.
  • We assist clients through various communication channels including phone, online, and email.

Key Responsibilities

As a vital member of the DAF team, you will facilitate the delivery of welfare fund services through multiple application methods. Your role will include:

  • Processing urgent payments and individual assistance grant requests.
  • Managing and handling data in a dynamic office setting.
  • Ensuring precise data entry and documentation.
  • Communicating with applicants to gather necessary information for processing.
  • Conducting eligibility assessments and verifying applicant information.
  • Understanding the relevant legislation and criteria for awarding financial assistance.
  • Adhering to customer service standards during all interactions.
  • Collaborating with team members to meet performance targets.
  • Handling incoming and outgoing correspondence related to welfare provisions.
  • Responding to inquiries from clients and colleagues in a courteous and professional manner.
  • Acting as a key contributor to the DAF contract.

Qualifications

Additional Information

We take pride in offering a comprehensive benefits package, which includes:

  • Employer-funded Private Medical Coverage for employees (with optional family coverage available).
  • 25 days of paid leave with the option to buy/sell (FTE).
  • Life insurance coverage equivalent to four times the basic salary, funded by the employer (with the option to increase coverage).
  • A Group Pension Plan with exceptional employer contributions up to 8.5%.
  • A variety of flexible benefits tailored to meet individual needs.
  • Access to LinkedIn Learning, offering over 15,000 courses across diverse subjects.

Important Notes

  • Candidates must demonstrate a valid right to work and travel.
  • All offers are contingent upon satisfactory background checks and references.
  • A Disclosure Barring Service (DBS) check may be required based on the role.

NEC Software Solutions is committed to diversity and inclusion, welcoming applications from all backgrounds. If you require any accommodations during the recruitment process, please inform us. We strive to ensure an inclusive experience for all candidates.

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