Client Support Specialist

3 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Company Overview

Join us in making a significant impact in the community.

We are NEC Software Solutions, a division of the renowned NEC Corporation. Our innovative software solutions are currently aiding in various critical services, from emergency response to healthcare support.

By becoming part of our team, you will contribute to the efforts of over 3,000 dedicated professionals who are committed to enhancing public services.

We collaborate with a diverse range of organizations, including governmental bodies, healthcare institutions, law enforcement agencies, and community service providers. Our mission is to facilitate faster financial assistance, improve patient care, and ensure effective emergency responses. Together, we strive to create a positive impact.

We invite you to be a part of this mission, and we will provide you with the necessary support along the way.

Position Overview

Location: Wrexham, UK

Employment Type: Full-time, 37.5 hours per week

Service Overview:

  • We manage the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
  • The DAF team provides financial aid, grants, and essential goods to individuals facing economic challenges.
  • Our primary responsibility is to assess and process grant applications based on established criteria.
  • We assist clients through various channels, including phone, online, and email.

Key Responsibilities

  • Facilitate the processing of emergency payments and individual assistance grant applications.
  • Handle and manage data in a dynamic office setting.
  • Ensure accurate data entry and recording.
  • Engage with applicants to gather necessary information for the DAF system.
  • Conduct eligibility assessments, obtaining information directly from applicants and utilizing additional verification sources.
  • Understand the relevant legislation and criteria for awarding emergency payments and grants, processing applications accordingly.
  • Adhere to the Processing Services Customer Charter when managing all communications.
  • Collaborate with team members to meet targets set by the Service Manager.
  • Manage incoming and outgoing correspondence related to Local Welfare Provision via various communication methods.
  • Respond to inquiries from clients, citizens, and internal staff in a courteous and professional manner.
  • Act as a key contributor to the DAF contract delivery.

Qualifications and Benefits

We take pride in offering a comprehensive benefits package, which includes:

  • Private Medical Coverage funded by NEC for employees (with options for family coverage at an additional cost).
  • 25 days of paid vacation with the option to buy/sell (FTE).
  • Life assurance coverage equivalent to four times the basic salary, funded by NEC (with options to increase coverage).
  • A Group Pension Plan with generous employer contributions up to 8.5%.
  • A variety of flexible benefits tailored to meet individual needs.
  • Access to LinkedIn Learning, offering over 15,000 courses across a wide range of subjects.

Additional Information

  • Candidates must demonstrate a pre-existing right to work and travel within the UK, with documentary evidence required.
  • All offers are contingent upon satisfactory vetting, references, and health assessments.
  • A Disclosure Barring Service (DBS) check may be necessary depending on the role.

Commitment to Diversity

NEC Software Solutions is an equal opportunity employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to communicate these with us. We are dedicated to ensuring an inclusive and accommodating experience for all candidates.

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