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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout DTCCDTCC is a leading provider of financial market infrastructure and technology solutions. We are committed to helping our employees grow and succeed in a dynamic and supportive environment.Job SummaryWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our Client Contact Center team. As a Client Support Senior...
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Client Support Senior Analyst
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout DTCCDTCC is a leading provider of financial market infrastructure and technology solutions. We are committed to helping our employees grow and succeed in a dynamic and supportive environment.Job SummaryWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our Client Contact Center team. As a Client Support Senior...
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...
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Senior Client Support Analyst
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will play a critical role in providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries,...
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Senior Client Support Analyst
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Senior Client Support Analyst
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will play a critical role in providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries,...
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Senior Client Support Analyst
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...
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Senior Client Support Analyst
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Senior Client Support Analyst
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Wrexham, Wrexham, United Kingdom DTCC Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...
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Senior Client Support Analyst
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Client Support Senior Analyst
2 months ago
About DTCC
DTCC is a leading provider of financial market infrastructure and technology solutions. We are committed to helping our employees grow and succeed in a dynamic and supportive environment.
Job Summary
We are seeking a Senior Client Support Specialist to join our Client Support Group. As a member of this team, you will be responsible for providing exceptional support to our clients across different business lines.
Key Responsibilities
- Handle incoming client inquiries and provide timely and effective resolutions or escalate to other teams as needed.
- Analyze and track client issues, communicating updates and resolutions in a timely manner.
- Prioritize and follow escalation procedures for critical service disruptions, maintaining accurate case management information and categorization.
- Proactively monitor and respond to client queries, coordinating with internal teams to resolve issues.
- Distribute client notifications with relevant business and management approval to inform of system downtimes or service disruptions.
Requirements
- Bachelor's degree preferred or equivalent experience.
- Minimum of 2 years of related experience.
- Superior communication, interpersonal, and listening skills.
- Excellent troubleshooting and customer service skills.
- Ability to create accurate documentation with attention to detail.
- Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.
What We Offer
DTCC offers a comprehensive benefits package, including salary, bonus, comprehensive health and life insurance, pension/retirement benefits, paid time off, and personal/family care leave. We also offer a flexible/hybrid model of 3 days onsite and 2 days remote.