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Sales Operations Specialist

2 months ago

London, Greater London, United Kingdom Mimecast Full time
Job Description

Job Title: Sales Operations Specialist

Job Summary:

We are seeking a highly skilled Sales Operations Specialist to join our EMEA Go-To-Market Operations team. As a key member of our team, you will be responsible for providing operational support to our sales leaders and teams, ensuring the execution of business strategies and measurement of success.

Key Responsibilities:

  • Provide wide-ranging operational support to sales leaders, assisting with the execution of business strategies and measurement of success.
  • Help sales reps and sales management to ensure accurate and timely forecast submissions.
  • Active involvement in the annual planning process, including territory planning and quota setting.
  • Track and report on sales, pipeline generation, and customer retention performance compared to targets, summarizing findings in insightful reports with recommendations that support decision-making.
  • Proactively identify performance gaps and drive remediation through data-driven insights.
  • Collaborate with the Business Intelligence, Finance, and Global Sales Operations teams to provide ad-hoc analysis, investigate problems, and/or validate business decisions.
  • Partner with sales managers, reps, engineers, and enablement to uncover areas of revenue opportunity in our customer and prospect base.
  • Work with various teams outside sales (including marketing, channel, and customer success) to accurately assess lead flows, customer risk, and areas of potential pipeline generation.
  • Assist sales reps with complex quoting and ensure that all sales orders are accurate.
  • Assist sales reps and sales management to ensure timely forecast submissions and validate the accuracy of submission.
  • Actively support in the testing, development, and regional roll-out of sales-related systems.
  • Maintain Total Addressable Market (TAM) accuracy and account hierarchies within our CRM system.
  • Collaborate with finance and commissions analysts on compensation planning, commissions, and sales incentives.

Requirements:

  • Previous experience in a sales operations (or similar operational) function.
  • Annual planning experience, ideally including target setting, territory planning, and incentive plans.
  • Strong MS Excel skills (Pivot Tables, VLOOKUPs, SUMIFs).
  • Able to manage multiple concurrent projects and drive initiatives in a cross-functional environment.
  • Fluent in / working knowledge of German language (desirable but not essential).
  • Practical experience in using CRM and Business Intelligence systems (particularly SFDC and Tableau).
  • Strong interpersonal and relationship-building skills.

About Us:

Cybersecurity is a community effort. We are committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.