Senior Sales Operations Specialist
1 week ago
**Job Summary**
Qatar Duty Free is seeking a highly skilled Senior Sales Operations Specialist to join our team. As a Senior Sales Operations Specialist, you will be responsible for providing exceptional service to our internal and external customers, while acting as a product and process expert for sales operations functions.
**Key Responsibilities**
- Adhere to Standard Operating Procedures for sales operations functions to ensure alignment to our global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting reservations, ticketing, FFP, One World, Beyond Business and Corporate queries.
- Assist Sales Operations Specialists with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries and requests.
- Guide junior Sales Operations Specialists, particularly new joiners, in our processes and policies, to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of Department.
**Requirements**
- Good English communication skills - spoken and written.
- Speak, Read, Write local language.
- Well versed in MS Office.
- Excellent relationship building and communication skills.
- Amadeus awareness.
- Fares and ticketing exposure.
- Problem-solving skills.
- You must be authorized to work lawfully in the UK.
- This position is not eligible for visa sponsorship.
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