Customer Technical Support Specialist
4 weeks ago
Join NuStaff Recruitment, a leading international organization, and enjoy a comprehensive benefits package that includes an annual bonus, flexible working arrangements, a subsidized cafeteria, an outstanding employee wellness program, private health and dental insurance, complimentary parking, and much more.
Key ResponsibilitiesAs a Customer Technical Support Specialist, you will play a crucial role in addressing customer inquiries from our dealer network and end users, as well as collaborating with internal teams such as sales and customer service. Your primary duties will include:
- Responding to technical inquiries via phone and email from both internal and external customers, providing effective solutions.
- Engaging in hands-on activities within the technical workshop to enhance your knowledge and occasionally offer support.
- Organizing and conducting video consultations with customers, ensuring clear communication and assistance.
The ideal candidate will possess strong customer service abilities, exceptional problem-solving skills, and a technical mindset. A background in mechanics or mechanical engineering is preferred.
Benefits of Joining UsAs a valued member of our team, you will enjoy:
- A competitive salary ranging from £28,000 to £30,000, commensurate with experience.
- An annual discretionary bonus based on company performance and individual objectives.
- A standard work schedule of 8:30 AM to 5:00 PM, Monday to Friday.
- Hybrid working options following successful completion of the probationary period.
- A subsidized cafeteria and free onsite parking.
- Regular social events to foster team spirit.
- An excellent employee wellness program.
- 22 days of annual leave plus bank holidays and a Christmas shutdown.
- Private health and dental coverage.
- A contributory pension scheme.
- Access to an internal online training portal for continuous learning and development.
- Staff discounts on products.
We look forward to welcoming a dedicated and skilled individual to our team who is eager to contribute to our success.
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