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Customer Technical Support Specialist
2 months ago
Location: Hybrid working available post-probation
Job Type: Full-time - Permanent
We are seeking a dedicated Technical Support Specialist to become a vital part of our team. The ideal candidate will be tasked with addressing technical inquiries from customers through multiple communication channels, including phone, email, and customer relationship management systems.
This position plays a key role in delivering prompt and precise technical assistance to our network of dealers, end users, and internal staff.
Key Responsibilities:
- Handle inquiries via telephone, email, and CRM regarding our comprehensive product range.
- Adhere to company health and safety regulations and quality assurance protocols.
- Possess a technical background, ideally in mechanical engineering or a related field.
- Demonstrate a strong enthusiasm for engineering and technology.
- Exhibit excellent communication abilities, particularly in managing calls and fostering relationships.
- Utilize proficient IT skills, particularly in Microsoft Office applications, including Excel.
Additional Information:
Hybrid working options will be available following the completion of the probationary period. Continuous professional development and ongoing training in technical product knowledge will be provided.
To express your interest in the Technical Support Specialist role, please submit your CV and a cover letter outlining your relevant experience and motivation for this position.
