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Technical Support Specialist
2 months ago
Job Summary:
We are seeking a skilled Technical Helpdesk Advisor to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving technical customer enquiries in a timely and accurate manner.
Key Responsibilities:
- Respond to customer enquiries regarding our products, providing up-to-date technical information and resolving issues efficiently.
- Investigate and resolve technical queries, ensuring quick resolution and excellent customer satisfaction.
- Develop and maintain good working relationships with customers, providing a high level of service and support.
- Report any safety issues or unusual product failures, ensuring a safe working environment.
- Collaborate with internal teams to ensure seamless communication and resolution of customer enquiries.
- Stay up-to-date with technical product knowledge and skills, ensuring expertise in our products and services.
Requirements:
- Strong technical aptitude and interest in engineering, with a passion for delivering exceptional customer service.
- Excellent communication skills, with a confident and polite telephone manner.
- Strong customer orientation, with a willingness to go the extra mile to resolve issues and exceed customer expectations.
- Ability to work effectively under pressure in a fast-paced environment, with a patient and calm demeanor.
- Self-starter, able to investigate and work on own initiative, with good IT skills across MS Office, including Excel.
