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UK Customer Support Specialist

2 months ago

Camberley, Surrey, United Kingdom Henderson Scott Full time

Job Title: Customer Support Engineer (UK Based, Remote)

Company Overview: As a leading cybersecurity vendor, Henderson Scott is dedicated to providing cutting-edge solutions that protect organizations from digital threats. With a growing global footprint, we are seeking a talented and experienced Customer Support Engineer to join our UK team.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop sessions.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • 3+ years of experience in technical support or a related field.
  • Strong understanding of cybersecurity principles and technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive team environment.