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Technical Support Specialist

2 months ago

Camberley, Surrey, United Kingdom Nustaff Full time
Job Description

Job Title: Technical Support Advisor

Company: Nustaff

Job Type: Full-time

Location: Remote (with occasional on-site visits)

About Us: Nustaff is a leading international company that provides innovative solutions to its customers. We are committed to delivering exceptional customer service and support.

Job Summary: We are seeking a highly skilled Technical Support Advisor to join our team. As a Technical Support Advisor, you will be responsible for providing technical assistance to our customers and internal stakeholders. You will be the primary point of contact for technical inquiries and will work closely with our sales and customer service teams to resolve customer issues.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, and video calls
  • Investigate and resolve technical issues in a timely and efficient manner
  • Collaborate with internal stakeholders to resolve customer issues
  • Stay up-to-date with technical product knowledge and skills
  • Participate in regular training and development programs to enhance technical skills

Requirements:

  • Background in mechanics or mechanical engineering
  • Excellent customer service skills
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills

What We Offer:

  • Competitive salary
  • Annual discretionary bonus
  • Hybrid working arrangement
  • Subsidized canteen
  • Free on-site parking
  • Regular social events
  • Excellent employee wellness program
  • 22 days annual leave plus bank holidays
  • Private health and dental care
  • Contributory pension scheme
  • Internal online training portal
  • Staff discount on products