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Client Relations Coordinator

2 months ago

Dalkeith, United Kingdom Greenbean Full time

About Greenbean

Greenbean is a dynamic and customer-focused organization seeking a highly organized and skilled Client Relations Administrator to join our Client Solutions department. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring the highest standards of service are met.

Key Responsibilities

  • Manage multiple queries through various channels, including phone, email, and live chat, to ensure service standards are met.
  • Provide proactive and exceptional customer service, identifying and driving business improvements to enhance the customer experience.
  • Plan and manage your workload to meet service standards, ensuring your team works effectively together.
  • Uphold company values and branding in all communications and interactions.
  • Collaborate with and influence colleagues and partners to achieve the best outcomes for customers.
  • Take accountability if issues arise, ensuring they are resolved to completion.
  • Take ownership of your development by embracing all opportunities to learn and grow.

Requirements

  • Highly organized and capable of managing time efficiently.
  • Skilled at multitasking and able to work in a dynamic and varied workload environment.
  • Excellent teamwork and communication skills.
  • Pride in delivering outstanding customer service and a collaborative environment.
  • Previous pension platform knowledge and experience is desirable.

About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service and driving business improvements. If you are a team player with excellent communication skills and a proactive approach to problem-solving, we would love to hear from you.