French Speaking Customer Service Representative

1 week ago


Bristol, Bristol, United Kingdom red recruitment Full time

Job Title: French Speaking Customer Service Advisor

Job Type: Permanent

Location: Bristol City Centre

Industry: Insurance

Job Description:

We are seeking a highly skilled and bilingual French-speaking Customer Service Advisor to join our client's team in Bristol City Centre. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients in both French and English.

Key Responsibilities:

  • Answering phone calls and responding to enquiries within target timescales
  • Making outbound calls and correspondence in writing when necessary
  • Confirming and verifying details that are provided and accurately entering them into the database
  • Investigating losses thoroughly to obtain pertinent facts and to record loss data
  • Notifying relevant parties of all losses received
  • Corresponding in both French and English

Requirements:

  • Fluency in both French and English
  • Excellent telephone manner and customer focus
  • Experience in a customer service/claims environment
  • Awareness of cultural and working practices in France
  • PC literate and able to use Microsoft Office

What We Offer:

  • Competitive salary
  • Hybrid working options
  • Generous pension scheme
  • Private healthcare
  • Death in service benefit
  • Fantastic Employee Assistance Programme

About Us:

Red Recruitment is a leading recruitment agency specializing in the insurance industry. We pride ourselves on providing exceptional service to our clients and candidates alike.



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