Membership Engagement Coordinator

3 weeks ago

London, Greater London, United Kingdom The Memcom Group Full time

The Memcom Group, a distinguished membership organization, is seeking a dedicated and knowledgeable Membership Manager to lead and enhance their Membership operations. The successful candidate will possess a comprehensive understanding of membership frameworks and a solid history of achievement in the sector.

Position Title: Membership Manager

Employment Type: Full-time, Permanent (Hybrid – 3 days in office / 2 days remote)

Reports To: Chief Operating Officer

Compensation: £35k - £40k

Key Responsibilities:

Membership Administration and Communication:

  • Act as the primary contact for Membership inquiries, delivering exceptional, friendly, and informed service.
  • Oversee the annual Membership renewal process, including a review of pricing structures.
  • Manage the onboarding process for new Members, ensuring a high standard of service.
  • Continuously assess and enhance Membership workflows and internal procedures.
  • Deliver outstanding customer service to attract and retain members.
  • Collaborate with the external marketing consultant to develop Membership communications and newsletters.
  • Maintain and update the Member sections of the website and regional branches.
  • Assist graduates in transitioning into Membership.
  • Provide technical assistance for the Member and Branch sections of the website.
  • Ensure accurate member records are maintained in the CRM, adhering to GDPR and the UK Data Protection Act 2018.

Membership Engagement and Relationship Management:

  • Develop and implement the Membership engagement strategy, benchmarking benefits against similar organizations.
  • Conduct regular surveys to gauge customer satisfaction and identify areas for enhancement.
  • Launch and oversee the Membership area, working with subject matter experts on content creation.
  • Coordinate the annual Membership events calendar, including workshops, webinars, and other activities.

Publications Management:

  • Supervise the distribution of publications, creating accurate mailing lists and print quantities.
  • Work with editors, printers, and distributors to provide necessary administrative support.
  • Manage direct subscriptions to publications, ensuring excellent service for subscribers.
  • Oversee the inventory of external journals in the Library, ensuring subscriptions are current.

Qualifications and Knowledge:

  1. In-depth understanding of Membership environments with a proven track record.
  2. Familiarity with recruitment and retention strategies for membership organizations.
  3. Degree-level education; knowledge of the gems and jewelry sector is advantageous but not essential.

Experience Required:

  1. Demonstrated experience in delivering effective membership services, including sustaining and growing revenue and membership numbers.
  2. Experience with CRM, CMS (WordPress), MS365, and MailChimp is preferred.
  3. Experience in managing membership administration, processes, and digital communication initiatives.
  4. Familiarity with financial systems such as Direct Debit management and PayPal is highly desirable.

Personal Attributes:

  1. Exceptional customer service, communication, and presentation abilities.
  2. Capacity to work independently, under pressure, and collaboratively within a team.
  3. Willingness to work outside regular hours and occasionally on weekends for Membership events.

What We Provide:

  1. Competitive salary package.
  2. Enrollment in the pension scheme with a 4% employer contribution.
  3. 20 days of annual leave, increasing to a maximum of 25 days.
  4. Employee Assistance Programme.
  5. Opportunities for Continuing Professional Development, including free enrollment in all courses.
  6. Complimentary annual eye test and contribution towards glasses for VDU use only.

If you meet the above qualifications and are interested in this exciting opportunity, we encourage you to apply.

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