Support Advisor for Vulnerable Customers
3 weeks ago
Vulnerable Customer Care Advisor
Pertemps Network Group is collaborating with a leading Financial Services organization that is seeking to enhance its workforce.
As part of the Vulnerable Customer department, you will play a crucial role in the organization, offering support and guidance to clients who require additional assistance.
This position is ideally suited for individuals who possess a nurturing and empathetic disposition.
It presents an excellent opportunity for those transitioning from Care or Nursery sectors looking for a new career path.
Compensation: £23,500 per annum
- Hybrid Work Model: 3 days in the office and 2 days remote (after a probation period)
- Weekly Hours: 37.5 hours (Monday to Friday, with shifts from 8 am to 4 pm or 9 am to 5 pm, including 1 Saturday per month from 8 am to 2 pm)
- Annual Leave: 28 days (increasing to 31 days after 5 years of service)
- Pension Scheme: 5% employee contribution with a minimum of 4% from the employer
- Life Insurance: Coverage of 3 times the annual salary
- Healthcare Benefits: Free medical, dental, and optical cash plan
In your role as a Vulnerable Customer Care Advisor, you will manage both inbound and outbound communications, aiming to assist clients during challenging times.
You will receive comprehensive training designed to equip you with the necessary skills to excel in your position.
Upon completion of training, you will integrate into a Voice team and become a valued member of the broader Collections department.
This is a remarkable opportunity to cultivate a long-term career with a reputable multinational organization located at our environmentally friendly site.
Additional Perks:
- Employee discounts at numerous retailers and online platforms
- Health and Wellbeing initiatives
- Employee Assistance Program
- Modern Apprenticeship opportunities
All selected candidates will undergo background verification, including work references, criminal history checks, and basic credit assessments.
For further details regarding this position, please submit your application or reach out for more information.
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