Compassionate Customer Support Specialist
3 weeks ago
Vulnerable Customer Care Advisor
Pertemps Network Group is collaborating with a prominent Financial Services organization seeking to enhance their workforce.
As part of the Vulnerable Customer department, you will play a crucial role in the organization, offering support and guidance to clients requiring additional assistance.
This position is ideally suited for individuals with a nurturing and compassionate disposition.
It presents an excellent opportunity for those transitioning from Care or Nursery roles who are eager for a new career path.
Compensation: £23,500 per annum
- Hybrid Work Model: 3 days in the office and 2 days remote (post initial training period)
- Weekly Hours: 37.5 hours (Monday to Friday, with shifts from 8 AM to 4 PM or 9 AM to 5 PM, including one Saturday shift per month from 8 AM to 2 PM)
- Annual Leave: 28 days (increasing to 31 days after 5 years of service)
- Pension Scheme: 5% employee contribution with a minimum of 4% from the employer
- Life Insurance: Coverage of 3 times the annual salary
- Healthcare Benefits: Comprehensive medical, dental, and optical cash plan
In your role as a Vulnerable Customer Care Advisor, you will manage both inbound and outbound communications, aiming to assist clients during challenging times.
You will receive exceptional training designed to equip you with the necessary skills for success in this position.
Upon completion of training, you will integrate into a Voice team and become a valued contributor to our broader Collections team.
This role offers a remarkable opportunity for career advancement within a multinational corporation recognized for its commitment to sustainability.
Additional Perks:
- Exclusive discounts at numerous retailers
- Health and Wellbeing initiatives
- Employee Support Programs
- Modern Apprenticeship opportunities
All selected candidates will undergo thorough background checks, including verification of work history, criminal record assessments, and basic credit evaluations.
For further details regarding this position, please proceed with your application or reach out for more information.
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