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Vulnerable Customer Care Specialist

2 months ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

About the Role:

Pertemps Network Group is seeking a skilled and empathetic Vulnerable Customer Care Advisor to join our team. As a key member of our Collections team, you will play a vital role in providing guidance and support to customers who require extra assistance.

Key Responsibilities:

  • Handle inbound and outbound calls to assist customers in need
  • Provide best-in-class training to develop the skills required for success in this role
  • Work within a Voice team to become a valued member of our wider Collections team

What We Offer:

  • A comprehensive training program to ensure your success in the role
  • A hybrid working arrangement, with 3 days in our office and 2 days working from home (after an initial 3-month period)
  • A competitive salary and benefits package, including pension, life assurance, and free medical, dental, and optical healthcare cash plan
  • Opportunities for career development and growth within a multi-national company
  • A range of employee benefits, including staff discounts, a health and wellbeing program, and an employee assistance scheme

About Us:

Pertemps Network Group is a leading recruitment agency with a strong commitment to providing excellent service to our clients and candidates. We are proud to offer a supportive and inclusive work environment, with opportunities for career growth and development.