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Vulnerable Support Specialist

2 months ago

Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

Vulnerable Customer Care Advisor Role

Pertemps Network Group is seeking a skilled professional to join our team as a Vulnerable Customer Care Advisor.

This role is an excellent opportunity for individuals with a caring and empathetic nature to provide guidance and advice to customers who require extra support.

The successful candidate will work within our Vulnerable Customers department, providing essential support to customers through inbound and outbound calls.

We offer a comprehensive training program to equip you with the skills required to excel in this role.

As a valued member of our Collections team, you will have the opportunity to develop a long-term career with a leading company.

Key Responsibilities:

  • Handle inbound and outbound calls to provide support to vulnerable customers
  • Work collaboratively with the team to achieve excellent customer service standards
  • Participate in ongoing training and development to enhance skills and knowledge
  • Contribute to the success of the Collections team

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Hybrid working arrangement with 3 days in the office and 2 days working from home
  • 37.5 hours per week, Monday to Friday, with one Saturday shift per month
  • 28 days annual leave, increasing to 31 days after 5 years of service
  • Pension scheme with employer contributions
  • Life assurance and free medical, dental, and optical healthcare cash plan
  • Staff discounts and access to a health and wellbeing program

About Us:

Pertemps Network Group is a leading recruitment agency with a strong commitment to customer service and employee development.

We are proud to offer a supportive and inclusive work environment, with opportunities for growth and progression.