Customer Service Director
6 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our operations team, you will be responsible for driving the customer service operations to new heights.
Key Responsibilities- Customer Service Strategy
- Develop and implement a customer-centric service strategy to enhance customer satisfaction and retention.
- Monitor and analyze customer feedback to identify areas for improvement.
- Team Leadership
- Lead and manage a team of customer service professionals to ensure excellent service delivery.
- Coach and train team members to maintain high competence levels.
- Operational Excellence
- Implement operational improvements for new business processes and quoting procedures.
- Collaborate with other departments to ensure seamless service delivery.
- Performance Management
- Monitor and manage customer service metrics to ensure SLA compliance.
- Identify and implement opportunities for problem prevention.
- A successful background leading and managing customer service teams in a B2B environment.
- A commitment to continuous improvement within the department and team.
- Excellent communication and interpersonal skills.
- Ability to listen and influence peers and team members.
- Strong organizational skills to ensure timely task completion.
- A competitive basic salary up to £48,000.
- Private Medical Insurance.
- Life Assurance.
- 33 Days Holiday.
- Company Pension Scheme.
- On-site parking.
- Career progression opportunities.
- Ongoing personal development/training opportunities.
- Opportunity to work with a successful team.
- Employee assistance programme.
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Customer Service Director
3 days ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to helping businesses thrive. As a leading provider of strategic growth solutions, we cater to a wide range of industries across the UK.Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team. The ideal candidate will be an enthusiastic and experienced leader...
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Customer Service Director
3 days ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to helping businesses thrive. As a leading provider of strategic growth solutions, we cater to a wide range of industries across the UK.Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team. The ideal candidate will be an enthusiastic and experienced leader...
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Customer Service Director
5 days ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our operations team, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer-centric service...
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Customer Service Director
5 days ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our operations team, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer-centric service...
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Customer Service Director
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Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our operations team, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer...
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Customer Service Director
3 days ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our operations team, you will be responsible for driving the customer service operations to new heights.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer...
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