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Customer Service Manager

2 months ago

Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

About The Growth Consultants

We are a dynamic team of experts who support businesses across the UK, helping them to drive customer service operations to new heights.

Job Summary

We are searching for a Customer Service Manager to join our team and lead the customer service operations. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty.

About The Role

The Customer Service Manager will be responsible for:

  • Developing and implementing customer service strategies to drive customer satisfaction and loyalty
  • Leading a team of customer service representatives to ensure excellent customer service delivery
  • Monitoring and analyzing customer feedback to identify areas for improvement
  • Collaborating with other departments to ensure seamless customer service delivery

About You

We are looking for a highly motivated and experienced leader who is passionate about delivering excellent customer care. You will have a proven track record of leading customer service teams and driving customer satisfaction.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.