Customer Service Operations Manager

3 weeks ago


Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time
About The Role

We are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our customer service operations, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.

About The Client

We are partnered with a multi-national service provider that supports businesses across the UK. Our client is committed to delivering high-quality services that meet the evolving needs of their customers.

Key Responsibilities
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty
  • Lead a team of customer service representatives to ensure exceptional service delivery
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform service improvements
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service management
  • Excellent leadership and communication skills
  • Ability to analyze customer feedback and identify areas for improvement
  • Strong problem-solving and decision-making skills


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