Customer Operations Manager

7 days ago


Chepstow, Monmouthshire, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

Key Responsibilities

  • Lead and manage a team of delivery operatives to ensure the smooth running of all deliveries.
  • Develop and implement strategies to improve delivery performance and customer satisfaction.
  • Partner with Trade Union to drive performance improvement and resource planning.
  • Ensure accurate and timely delivery of all items.

Requirements

  • Proven experience in a leadership or management role, preferably in a delivery or operations environment.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and make decisions quickly.
  • Knowledge of LEAN methodologies and their application in a workplace setting.

What We Offer

  • A competitive salary and 10% on-target bonus.
  • A generous holiday allowance and flexible working arrangements.
  • A comprehensive pension scheme and excellent parental leave policy.
  • Access to a range of employee benefits, including Cycle2work scheme and corporate discounts.

About Us

Royal Mail Group is a leading provider of postal and delivery services, with a commitment to excellence and customer satisfaction. We are proud of our diverse employee network groups and our active role in promoting inclusion and diversity in the workplace.



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