Customer Operations Manager
7 days ago
About the Role
We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
Key Responsibilities
- Lead and manage a team of delivery operatives to ensure the smooth running of all deliveries.
- Develop and implement strategies to improve delivery performance and customer satisfaction.
- Partner with Trade Union to drive performance improvement and resource planning.
- Ensure accurate and timely delivery of all items.
Requirements
- Proven experience in a leadership or management role, preferably in a delivery or operations environment.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and make decisions quickly.
- Knowledge of LEAN methodologies and their application in a workplace setting.
What We Offer
- A competitive salary and 10% on-target bonus.
- A generous holiday allowance and flexible working arrangements.
- A comprehensive pension scheme and excellent parental leave policy.
- Access to a range of employee benefits, including Cycle2work scheme and corporate discounts.
About Us
Royal Mail Group is a leading provider of postal and delivery services, with a commitment to excellence and customer satisfaction. We are proud of our diverse employee network groups and our active role in promoting inclusion and diversity in the workplace.
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