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Customer Service Director

2 months ago

Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full time

About The Growth Consultants

We are a dynamic team of experts dedicated to helping businesses thrive. As a leading provider of strategic growth solutions, we cater to a wide range of industries across the UK.

Job Summary

We are seeking a highly skilled Customer Service Manager to join our team. The ideal candidate will be an enthusiastic and experienced leader with a passion for delivering exceptional customer care.

Key Responsibilities

• Develop and implement customer service strategies to drive business growth and improve customer satisfaction

• Lead a team of customer service professionals to ensure excellent service delivery and high-quality customer interactions

• Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement

• Analyze customer feedback and metrics to inform service improvements and optimize customer experience

Requirements

• Proven experience in customer service leadership or management

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment