Administrative Coordinator for Haematology Department
2 days ago
About the Role
We are seeking an experienced and committed Administrative Coordinator to join our Haematology Department at West Hertfordshire Teaching Hospitals NHS Trust. As a key member of our team, you will provide an efficient and comprehensive administrative service to our Consultants, Junior Doctors, Clinical Nurse Specialists, and multi-disciplinary teams.
Key Responsibilities
- To deal with telephone enquiries from GPs, patients, and staff in a courteous and diplomatic manner to ensure that appropriate messages are passed onto the relevant people in a timely fashion.
- To communicate highly sensitive information to patients and consultants.
- To ensure and maintain the efficient and effective administration for Haematology appointments and general clinic cancellations and amendments.
- To work alongside the bookings administrator to manage and schedule Haematology appointments, including 2WW bookings.
- To co-ordinate the department's Governance meetings, including minute-taking.
Requirements
- GCSE education or equivalent, with good passes in Maths and English.
- Computer literate and proficient in MS Office and databases.
- Good understanding of the administrative functioning of an office environment.
- Previous experience of working in a health service background, with customer care experience and the ability to work in a challenging and busy environment.
About Us
West Hertfordshire Teaching Hospitals NHS Trust is a leading healthcare provider in the region, committed to delivering excellent patient care and improving clinical outcomes. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.
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