Booking Coordinator
4 weeks ago
JOIN OUR TEAM
At RBH Hospitality Management, we recognize that our employees are our greatest asset. We prioritize their well-being and foster a culture of diversity, sustainability, and individuality, which distinguishes us in the hospitality sector. Our commitment to these values has earned us a place among the Top 30 Best Places to Work in Hospitality.
A DAY IN THE LIFE OF A RESERVATIONS AGENT
Your responsibilities will include...
As a Reservations Agent, reporting to the Reservations Manager, your daily tasks will encompass:
- Processing reservations and managing new bookings
- Updating reservations made through online platforms
- Preparing for upcoming arrivals
- Responding to all email and phone inquiries
- Managing group rooming lists
WHAT WE EXPECT FROM YOU
While we primarily focus on personality and potential, here are some essential qualifications...
To excel in the role of Reservations Agent, you should possess the following skills and attributes:
- Proficient in Microsoft Office, Opera, and other relevant software
- Proactive problem-solving abilities
- Exceptional personal presentation and communication skills, both verbal and written
- A genuine passion for providing outstanding customer service with a positive attitude
- Capability to handle various payment methods including cash and credit/debit cards
- A strong team player with the ability to manage multiple tasks and prioritize effectively
- Maintain a friendly demeanor, even in high-pressure situations
- Professional and confident telephone communication skills
- A good sense of humor and an approachable nature
WHAT WE PROVIDE
We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture...
- Discounted hotel accommodation for you and your friends & family
- Additional vacation days for your birthday
- Flexible work arrangements
- Pension plan
- Complimentary meals during shifts, saving you over £1000 annually
To discover more about our complete benefits package, please explore our employee benefits video.
At RBH Hospitality Management, we are dedicated to creating a diverse workforce and nurturing an inclusive, people-first culture. If you require any adjustments during our hiring process, please let us know.
#LifeatRBH
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