Service Delivery Specialist

7 days ago


Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

Job Summary

We are seeking a highly motivated and professional Customer Service Advisor to join our busy Contact Centre at Midlothian Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide high-quality customer service and support to clients via various communication channels
  • Resolve customer inquiries and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of council services and policies
  • Stay up-to-date with industry trends and best practices in customer service

Requirements

  • Minimum of 3 standard grade passes, including English and Mathematics
  • Vocational qualification SVQ or relevant experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic IT skills and ability to learn new software

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Collaborative and supportive work environment
  • Access to training and development programs


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