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Customer Relationship Manager
2 months ago
We are seeking a dynamic and dedicated Customer Account Manager to join our client's growing team at Macildowie Recruitment and Retention. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.
Key Responsibilities- Customer Champion: Champion the customer in internal meetings and ensure their needs are met.
- Collaboration and Communication: Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams to drive business success.
- Relationship Building: Build and nurture strong relationships with both internal and external stakeholders to ensure customer satisfaction and operational efficiency.
- Problem Solving: Proactively identify and solve problems to meet and exceed Key Performance Indicators (KPIs).
- Proven Experience: Proven experience in Customer Services or Account Management.
- Time Management: Excellent time management skills with the ability to meet strict deadlines under pressure.
- Problem-Solving Capabilities: Strong problem-solving capabilities to drive business success.
- Communication Skills: Ability to build and maintain strong relationships and communicate effectively across all functions.
- Organisational Skills: Exceptional organisational skills to manage multiple tasks and priorities.
Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We offer a dynamic and supportive work environment, with opportunities for growth and development.
