Patient Support Team Member

3 days ago


Leeds, Leeds, United Kingdom Allerton Medical Centre Full time
About the Role

We are seeking a highly skilled and compassionate Patient Support Team Member to join our team at Allerton Medical Centre. As a key member of our front-line team, you will be the first point of contact for our patients, providing a warm and welcoming service that meets their needs.

Key Responsibilities
  • Provide exceptional patient care and support, responding to queries and concerns in a timely and professional manner.
  • Work collaboratively with our clinical team to ensure seamless patient care, including producing prescriptions, updating clinical systems, and handling confidential communication.
  • Support the clinical team with any queries or problems, providing a safe and effective service.
  • Be available to help out or cover for colleagues during absence, demonstrating a flexible and team-oriented approach.
Person Specification

We are looking for someone who is:

  • Able to connect and communicate with people from diverse backgrounds and age groups.
  • Skilled in using IT efficiently and effectively to support patient care.
  • Understanding of confidentiality and discretion, with a sensitive approach to working with patients who may be anxious, stressed, unwell, or in need of a friendly ear.
Desirable Qualifications and Experience

While previous experience in general practice and/or S1 is not essential, we are looking for skills rather than knowledge. A GCSE or O Level grade A-C in English and Maths is desirable.



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