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Patient Support Team Member
2 months ago
About the Role
We are seeking a warm and approachable Patient Support Team Member to join our team at Allerton Medical Centre. As the first point of contact for our patients, you will be the welcoming face of our practice, providing a can-do attitude and a smile.
Key Responsibilities
- Deal with patient queries from booking appointments to solving problems, whether face-to-face, over the phone, or online.
- Produce prescriptions and deal with letters into the practice.
- Update our clinical system and use it safely to support patient care, dealing with confidential communication, both written and electronically.
- Support the clinical team with any queries or problems.
- Open and close the building.
- Be available to help out or cover for colleagues during absence.
Person Specification
Essential
- Able to connect and communicate with people.
- Use IT efficiently and effectively.
- Understanding of confidentiality and discretion.
- Sensitive to working with people who may be anxious, stressed, unwell, or just need a friendly ear.
Desirable
- Previous experience of general practice and/or S1, while helpful, is not essential. We are looking for skills rather than knowledge.
- GCSE or O Level grade A-C in English and Maths.
About Us
We are a new business emerging from two small practices coming together to provide our patients with continuity of care, building on our combined strengths. We are bringing together two great teams of people who have a deep-seated commitment to our patients, firmly believing in the principle that Small is Still Beautiful when it comes to our direct patient care.
