2nd Line Technical Support Specialist

6 days ago


Beckenham, Greater London, United Kingdom Hamilton Barnes Full time

Job Summary:

Hamilton Barnes is seeking a highly skilled 2nd Line IT Support Engineer to join our team. As a 2nd Line Support Engineer, you will be responsible for providing technical support to end-users, troubleshooting and resolving issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide 2nd line technical support to end-users via various communication channels.
  • Collaborate with senior engineers to resolve complex technical issues.
  • Develop and maintain a deep understanding of our technical infrastructure and systems.
  • Stay up-to-date with the latest technologies and trends in the IT industry.
  • Work closely with the IT team to identify and implement process improvements.

Requirements:

  • 2+ years of experience in a 2nd line IT support role.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary range of £25,000-£30,000 per annum.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development.


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